Dear Valued Customers: Our system maintenance is now complete, and we are able to accept orders. Due to increased order volume, orders may take up to 48 hours to process. We thank you for your business and for your continued patience as we work to better serve you.

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Most questions or needs, are answered in our Frequently Asked Questions or online Instruction Manuals.

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Call Us:

Monday – Friday: 9 am to 4pm ET
1-888-610-0498 West Bend Housewares
1-888-610-0498 Back to Basics Products

Write to us: 
Note: Do not mail packages to this address. Please call us before mailing any packages.

West Bend Housewares/Back to Basics Products
The Legacy Companies
3355 Enterprise Av, Suite 160
Fort Lauderdale, FL 33331

Email us:

customercare@westbend.com

A Customer Care Representative will answer your email within 2-3 business days. Please allow extra time during the busy holiday season. 
If immediate assistance is required, please call.