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Most questions or needs, are answered in our Frequently Asked Questions or online Instruction Manuals.

Need something more? Choose the option that works best for you.

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Call Us:

Monday through Thursday, 8 a.m. - 4:30 p.m., Friday, 8:30 a.m. - 4 p.m. C.S.T.
866-290-1851 West Bend Housewares
800-688-1989 Back to Basics Products
800-842-1289 West Bend Microwaves

Send Us a Fax:

Write to us: 
Note: Do not mail packages to this address. Please call us before mailing any packages.

West Bend Housewares/Back to Basics Products
Customer Care Department
PO Box 53
West Bend, WI 53095

Email us:

A Customer Care Representative will answer your email within 2-3 business days. Please allow extra time during the busy holiday season. 
If immediate assistance is required, please call.