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Most questions or needs, are answered in our Frequently Asked Questions or online Instruction Manuals.

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Call Us:

Monday – Friday: 9 am to 4pm ET
866-290-1851 West Bend Housewares
800-688-1989 Back to Basics Products

Send Us a Fax:

Write to us: 
Note: Do not mail packages to this address. Please call us before mailing any packages.

West Bend Housewares/Back to Basics Products
Customer Care Department
PO Box 53
West Bend, WI 53095

Email us:

A Customer Care Representative will answer your email within 2-3 business days. Please allow extra time during the busy holiday season. 
If immediate assistance is required, please call.