Cooking Problems

What do I do if the rice or food is not cooking?

  1. If cooking rice, be sure to add BOTH water and rice to the rice bowl, as well as the recommended amount of water to the heating base. If water is not added to both the rice bowl and base, the rice will not cook.

  2. If steaming foods, be sure to add recommended amount of water to heating base. If your steamer has a timer, be sure to set it as this turns the steamer on.

  3. If food or rice is not cooked within the approximate times given in care/use manual, continue cooking for 5 to 10 minutes, adding 1/2 cup hot water to heating base if dry.