Ice Cream Makers

Soft Serve Ice Cream Maker
Dual Single-Serve Ice Cream Maker
4 quart Wooden Bucket Old Fashioned Ice Cream Maker
4 Quart Plastic Ice Cream Maker
Canister Ice Cream Maker

Soft Serve Ice Cream Maker

My freezing canister is stuck in the outer bowl. How do I get it out?

Your soft serve maker comes mostly pre-assembled, and must be disassembled prior to the first cleaning and freezing the canister. When you remove the outer bowl assembly from the packaging material, press the release tab on the motor and lift it off. Turn the cover counterclockwise and remove. Then, turn the dispensing assembly at the bottom of the outer bowl ¼ turn clockwise and pull down firmly to remove. This will release your freezing canister so you can wash and freeze it.

My soft serve is not very hard. Why?

Homemade soft serve recipes use only fresh ingredients; therefore, they do not have the same consistency as store-bought ice creams which use gums and preservatives to make them firmer. If you prefer a firmer consistency, place the frozen soft serve in an airtight container and store it in the freezer for one or more hours until the desired consistency is achieved. Homemade soft serve generally has the consistency of a thick milkshake.

My soft serve is soupy. Why?

Many factors can play in soft serve turning out soupy.

  • The freezing canister must always be frozen for 16-24 hours before making soft serve.
  • Always ensure that your soft serve recipe has been chilled for at least 1 hour before making soft serve. If you're using a cooked soft serve recipe, let it chill overnight before freezing.
  • Make sure your recipe has enough fat. The higher the fat content, the thicker your soft serve will turn out.

How long should it take to freeze my canister?

Freezing time will be between 16-24 hours depending on the temperature of your freezer. Place your container upright at the back of your freezer, where it is coldest. For convenient soft serve any time, store your freezing canister in your freezer at all times. Store it inside a plastic bag to prevent freezer burn.

My canister is leaking. Can I still use it?

If your freezing canister is leaking, discontinue use and contact Customer Care if under warranty.

My motor is skipping/jumping while it mixes. Why is it doing this?

Your soft serve has become thick enough to dispense. If your motor starts to jump, either begin dispensing, or turn the motor off, then scoop the soft serve from your freezing canister with a wooden or plastic spoon.

My soft serve won't dispense or my motor stopped. Why?

Soft serve was left to freeze too long. The longer the soft serve is mixed, the thicker it will become. It may eventually be too thick to dispense.

Can I add candy or nuts to my soft serve?

Candy or nuts should be added once your soft serve has been dispensed. We do not recommend adding any hard ingredients to the freezing canister.

How do I make my soft serve "swirl"?

Hold your cone or bowl directly below the opening of the dispensing assembly. The soft serve will dispense slowly, but as it dispenses, turn your cone or bowl to dispense in a swirl.

How long will it take to make the soft serve?

It will take about 15-25 minutes for your soft serve to thicken. Turn your machine off after 40 minutes to avoid overheating.

Can I wash my machine or any of the parts in the dishwasher?

We recommend hand washing all the parts.


Dual Single-Serve Ice Cream Maker

My ice cream is not very hard. Why?

Homemade ice cream recipes use only fresh ingredients; therefore, they do not have the same consistency as store-bought ice creams which use gums and preservatives to make them firmer. If you prefer a firmer consistency, place the frozen ice cream in an airtight container and store it in the freezer for one or more hours until the desired consistency is achieved. Do not store it in the freezing canisters. Homemade ice cream generally has the consistency of a thick milkshake.

My ice cream is soupy. Why?

Many factors can play in ice cream turning out soupy.

  • The freezing canisters must always be frozen for 16-24 hours before making ice cream.
  • Always ensure that your ice cream recipe has been chilled for at least 1 hour before making ice cream. If you're using a cooked ice cream recipe, let it chill overnight before freezing.
  • Make sure your recipe has enough fat. The higher the fat content, the thicker your ice cream will turn out.

How long should it take to freeze my canisters?

Freezing time will be between 16-24 hours depending on the temperature of your freezer. Place your canisters upright at the back of your freezer, where it is coldest. For convenient ice cream any time, store your freezing canisters in your freezer at all times. Store them inside a plastic bag to prevent freezer burn.

I have a leaking canister. Can I still use it?

If your freezing canister is leaking, discontinue use and contact Customer Care if under warranty.

My motor is skipping/jumping while it mixes. Why is it doing this?

Your ice cream has become thick enough to serve. If your motor starts to jump turn the motor off, then scoop the ice cream from your freezing canister with a wooden or plastic spoon.

When should I add candy or nuts to my ice cream?

Candy or nuts should be added once your ice cream begins to thicken, or about 5 minutes before ice cream is finished. Do not use any additives that are too large or have difficulty fitting through the funnels.

How long will it take to make ice cream?

It will take about 15-25 minutes for your ice cream to thicken. Turn your machine off after 30 minutes to avoid overheating.

Can I wash my machine or any of the parts in the dishwasher?

We recommend hand washing all the parts.


4 Quart Wooden Bucket Old Fashioned Ice Cream Maker

My bucket is leaking. How do I fix this?

Pour water into the bucket until it’s about 2/3 full and leave it in the sink or water safe area for a minimum of 1 1/2 hours – this allows the wood a chance to expand so that the bucket will not leak during the freezing process. Note: This process may not prevent all drips, as wood cannot seal completely.

My ice cream is not very hard. Why?

Homemade ice cream recipes use only fresh ingredients; therefore, they do not have the same consistency as store-bought ice creams which use gums and preservatives to make them firmer. If you prefer a firmer consistency, place the frozen ice cream in an air tight container and store it in the freezer for one or more hours until the desired consistency is achieved. Homemade ice cream generally has the consistency of a thick milkshake.

The wood on my bucket is different colors and textures. Is this normal?

Minor imperfections in the wood and stain are not a manufacturing defect; this is the nature of the wood.

What is the freezing canister made of?

The freezing canister is aluminum.

How long will it take to make the ice cream?

It will take approximately 30-40 minutes for the ice cream to be made.

Is the paddle supposed to turn?

No, the canister turns around the paddle.


4 Quart Plastic Ice Cream maker

My ice cream is not very hard. Why?

Homemade ice cream recipes use only fresh ingredients; therefore, they do not have the same consistency as store-bought ice creams which use gums and preservatives to make them firmer. If you prefer a firmer consistency, place the frozen ice cream in an air tight container and store it in the freezer for one or more hours until the desired consistency is achieved. Homemade ice cream generally has the consistency of a thick milkshake.

What is the freezing canister made of?

The freezing canister is aluminum.

How long will it take to make the ice cream?

It will take approximately 30-40 minutes for the ice cream to be made.

Is the paddle supposed to turn?

No, the canister turns around the paddle.


Canister Ice Cream Maker

My ice cream is not very hard. Why?

Homemade ice cream recipes use only fresh ingredients; therefore, they do not have the same consistency as store-bought ice creams which use gums and preservatives to make them firmer. If you prefer a firmer consistency, place the frozen ice cream in an airtight container and store it in the freezer for one or more hours until the desired consistency is achieved. Homemade ice cream generally has the consistency of a thick milkshake.

My canister is leaking. Can I still use it?

If your unit is leaking, discontinue use and contact Customer Care if under warranty.

How long should it take to freeze my canister?

Freezing time will be between 8-22 hours depending on the temperature of your freezer.

When should I add candy or nuts to my ice cream?

Candy or nuts should be added once your ice cream begins to thicken, or about 5 minutes before ice cream is finished.

How long will it take to make the ice cream?

It will take about 25-40 minutes for your ice cream to thicken. Turn your machine off after 40 minutes to avoid overheating.

My stir paddle is changing direction, is this normal?

It is normal for the paddle to change direction if the mixture becomes thick. This is so the motor does not overheat. This is also an indication that your ice cream is ready.

Can I wash my machine or any of the parts in the dishwasher?

We recommend hand washing all the parts.