Cocoa/Hot Drink Makers

Does my appliance have an automatic shut-off?
Why is the liquid overflowing from the top of my machine?
Does one type of milk froth better than another?
Why isn’t my stir paddle spinning?
What temperature will my drinks reach?
Why did my Venti Hot Beverage Maker turn off without pressing the "Cancel" button?

Does my appliance have an automatic shut-off?

There is not an auto shut-off on these appliances.
      The Cocoa Grande has a “Cancel” button, which will turn it off and stop any of the functions.
      The Venti Hot Beverage Maker has a “Cancel” button which will turn it off and stop all of the functions. If using the “Mix”       or “Dispense” functions, the Venti will turn off after the pre-set function. Please refer to your manual.

Why is the liquid overflowing from the top of my machine?

Overflow occurs when liquids are filled up to or over the “Max” fill line. To avoid overflow, fill to just below the “Max” fill line; this will leave enough room for the ingredients to froth.

Does one type of milk froth better than another?

Milk with lower fat content such as skim milk, is best for creating the most froth.
Soy milk, because of its low fat content, provides lots of froth and is an excellent alternative for people who cannot consume dairy.

Why isn’t my stir paddle spinning?

The liquid and cocoa can cause the paddle to bind, leading to the paddle not turning. We recommend filling the container with warm, soapy water, being careful not to immerse the base, and scrub around the stir paddle with a washcloth or a small brush. This will allow the stir paddle to unbind and spin again.

What temperature will my drinks reach?

Cocoa Grande will reach approximately 150-165°F.
Venti Hot Beverage Maker will reach approximately 155–160°F.
These temperatures will vary based on the types and quantities of ingredients used.

Why did my Venti Hot Beverage Maker turn off without pressing the "Cancel" button?

If you are using the “Mix” function, it will mix for 3 cycles of 1 minute with 5 minute rests in between. After 3 cycles, the appliance will turn off.
If you do not press “Cancel” after dispensing, it will run for 2 minutes and then turn the appliance off.