Why is my smoothie not mixing well?
How do I take the dispensing valve off of my blending jar?
Can I wash my mug, lid and blade assembly in the dishwasher?
Why is the motor running but the blades aren’t turning?
My base no longer turns on. Is there a reset?
Why is my Smoothie Maker leaking?
My blade assembly seems stuck. How do I get it off?
Smoothie Makers are not juicers or food processors. The blades are designed to blend only with a generous amount of liquids. If there are no liquids present, the motor will seize up or burn out.
Always pulse before blending. Add some liquid to the mug or jar. If you do not have the recommended amount of liquid for your model, it will not mix well. This may happen if the blending jar is not fully seated in the motor base and the gears are not properly aligned.
The valve can be removed by turning counter-clockwise. The valve must be taken off and cleaned after every use. Refer to care and use manual for cleaning instructions.
We recommend hand washing; the heat and harsh soaps of a dishwasher may damage parts. Remove the blade assembly and valve for cleaning after each use. Never immerse or rinse your motor base in water or any other liquid.
The blade assembly will not turn if the gears on the bottom of the assembly and on the motor base are stripped. To tell if stripping has occurred, look at both gears; the ridges will be worn down and smooth. You may also see gear residue on the base. This may happen if the blending jar is not fully seated in the motor base and the gears are not properly aligned.
No, there is no reset. The motor may have burned out. Please refer to the bottom of your motor base or care and use manual for maximum run time. It is necessary to use the recommended amount of liquid and to pulse at the start of blending.
Leaking may occur if the rubber gasket that goes between the blade assembly and the blending jar is missing or stretched. It may also leak if there is a hairline crack in the blade assembly. Hold the blade assembly up to a bright light to check for hairline cracks.
If it is leaking from the dispensing valve, take apart and clean thoroughly. Check all parts for damage. Make sure both o-rings are present on the threading of the blending jar.
If you are having difficulty removing the blade assembly, follow the "LOOSEN" or "TIGHTEN" arrows on the bottom.
If you have trouble removing the blade assembly, soak in hot, soapy water. If that doesn't loosen it, put the container in the freezer for about half an hour. The change in temperature should help loosen the blade assembly enough for removal.