We're Here to Help!

Most questions or needs, are answered in our Frequently Asked Questions or online Instruction Manuals.

Need something more? Choose the option that works best for you.

Canada/International - Click here!

Call Us:

Monday through Thursday, 8 a.m. - 4:30 p.m., Friday, 8:30 a.m. - 4 p.m. C.S.T.
866/290-1851 West Bend Housewares
800/688-1989 Back to Basics Products
800/842-1289 West Bend Microwaves

Send Us a Fax:

Write to us:
Note: Do not mail packages to this address. Please call us before mailing any packages.

West Bend Housewares/Back to Basics Products
Customer Care Department
PO Box 53
West Bend, WI 53095

Email us:

customercare@focuspg.com - For prompt service, please be sure to include subject of inquiry in the subject line of your email and the model number and date code of your product. This information can be found on the bottom of your appliance.