We're Here to Help!

Most questions or needs, are answered in our Frequently Asked Questions or online Instruction Manuals.


Need something more? Choose the option that works best for you.

Call Us:

Monday through Thursday, 8 a.m. - 4:30 p.m., Friday, 8:30 a.m. - 4 p.m. C.S.T.
866/290-1851 West Bend Housewares
800/688-1989 Back to Basics Products

Canada/International - Click here!

Send Us a Fax:
224/513-2498

Write to us:
Note: Do not mail packages to this address. Please call us before mailing any packages.

West Bend Housewares/Back to Basics Products
Customer Care Department
PO Box 53
West Bend, WI 53095

Email us:

 customercare@focuspg.com or use the convenient form below. A consumer service representative will respond shortly.

 

  • Cancel my On Line Order
  • Care and Use Manual
  • International Inquiries
  • Lifetime Guaranteed Cookware
  • Product Recall
  • Online Ordering Problems or Questions
  • Order Status
  • Replacement Parts
  • Submit Recipe
  • Warranty Inquiry
  • Where can I buy
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    Help us help you more efficiently. For inquiries about a product, please include the product description, model or cat. number and date code. This information is found on the bottom or back of the product. Please fill the form out completely and choose the proper nature of your inquiry.

    To cancel an order, please call us immediately.

    For recipe submission, please be sure to include the product you use to prepare your favorite recipes and any tips, hints, history or traditions you would like to share.

     

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