Terms and Conditions of Sale
The following Terms and Conditions of Sale are strictly regarding Focus Products Group International, LLC products.
To Contact Us:Focus Products Group International, LLC
P.O. Box 53
West Bend, WI 53095
All products on this Web site are available for purchase in the U.S. only.
Focus Products Group International, LLC accepts Visa, MasterCard, and Discover. To order by check or money order, please call customer service at 866-290-1851 to speak to a customer service representative for pricing information. Then, write to us with a note specifying the part or product number you wish to order and include your check or money order for the purchase price, any applicable tax and shipping and handling charges as discussed with the customer service representative.
State law requires the Focus Products Group International, LLC charge applicable sales tax on orders.
Orders may be shipped by FedEx ground, FedEx Next Day, or FedEx 2nd day, dependent on availability. Please allow 7-10 business days for standard FedEx ground delivery. We do not ship to P.O. Boxes. All orders placed will be processed within 2 business days.
Focus Products Group International, LLC currently accepts and ships orders only within the continental United States. Please return to our Web site for future updates on this policy.
30 Day Return Policy
All products and parts purchased directly from Focus Products Group International, LLC include a satisfaction guarantee of 30 days from the date of purchase. Focus Products Group International, LLC products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from Focus Products Group International, LLC within 30 days of the original purchase, you may return the item(s) directly to the company. Items must be returned in original condition and must include all original packaging, accessories and printed materials. Original shipping charges are non-refundable. A 10% restocking charge will be assessed for the return. (The restocking charge will not be applied to the return if it was a result of a Focus Products Group International, LLC error.) This satisfaction guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from Focus Products Group International, LLC. Focus Products Group International, LLC is not responsible for returned items which become lost in transit.
Please contact Customer Care at 866-290-1851 or at email@example.com for a return authorization and return instructions.
Return shipping charges are not refundable.
Appliance 1 Year Limited Warranty
Focus Products Group International, LLC (“the Company”) warrants this appliance from failures in the material and workmanship for one (1) year from the date of original purchase with proof of purchase, provided that the appliance is operated and maintained in conformity with the Instruction Manual. Any failed part of the appliance will be repaired or replaced without charge at the Company’s discretion. This warranty applies to indoor household use only.
This warranty does not cover any damage, including discoloration, to any non-stick surface of the appliance. This warranty is null and void, as determined solely by the Company, if the appliance is damaged through accident, misuse, abuse, negligence, scratching, or if the appliance is altered in any way.
THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE, WHICH ARE HEREBY EXCLUDED. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, FORSEEABLE, CONSEQUENTIAL, OR SPECIAL ARISING OUT OF OR IN CONNECTION WITH THIS APPLIANCE.
If you think the appliance has failed or requires service within its warranty period, please contact the Customer Care Department at (866) 290-1851, or e-mail us at firstname.lastname@example.org. A receipt proving the original purchase date will be required for all warranty claims, hand written receipts are not accepted. You may also be required to return the appliance for inspection and evaluation. Return shipping costs are not refundable. The Company is not responsible for returns lost in transit.
Valid only in USA and Canada
To prevent personal injury or property damage, read and follow the instructions and warnings in the product care and use manual and on the product.
P.O. Box 53
West Bend, WI 53095
Customer Service E-mail: email@example.com