Terms and Conditions of Sale

Binding Agreement

The limit of Focus Products Group International, LLC's responsibility for any purchases that you make is expressed in the Terms and Conditions specified below and the Terms of Use for Focus Products Group International, LLC Web site which are incorporated herein by reference, as they may be amended from time to time. When purchasing a product or replacement part, you agree to all of such terms and conditions by clicking on the “Place Order” button.

The following Terms and Conditions of Sale are strictly regarding Focus Products Group International, LLC products.

To Contact Us:

Focus Products Group International, LLC
P.O. Box 2780
West Bend, WI 53095-2780
866-290-1851
customercare@focuspg.com

 

All products on this Web site are available for purchase in the U.S. only.

Payment Methods

Focus Products Group International, LLC accepts Visa, MasterCard, and Discover. To order by check or money order, please call customer service at 866-290-1851 to speak to a customer service representative for pricing information. Then, write to us with a note specifying the part or product number you wish to order and include your check or money order for the purchase price, any applicable tax and shipping and handling charges as discussed with the customer service representative.

Sales Tax

State law requires the Focus Products Group International, LLC charge applicable sales tax on orders.

Shipping

Orders may be shipped by FedEx ground, FedEx Next Day, or FedEx 2nd day, dependent on availability. Please allow 7-10 business days for standard FedEx ground delivery. We do not ship to P.O. Boxes. All orders placed after 1 p.m. C.S.T. will be processed the next business day.

International

Focus Products Group International, LLC currently accepts and ships orders only within the continental United States. Please return to our Web site for future updates on this policy.

30 Day Return Policy

All products and parts purchased directly from Focus Products Group International, LLC include a satisfaction guarantee of 30 days from the date of purchase. Focus Products Group International, LLC products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from Focus Products Group International, LLC within 30 days of the original purchase, you may return the item(s) directly to the company. Items must be returned in original condition and must include all original packaging, accessories and printed materials. Original shipping charges are non-refundable. A 10% restocking charge will be assessed for the return. (The restocking charge will not be applied to the return if it was a result of a Focus Products Group International, LLC error.) This satisfaction guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from Focus Products Group International, LLC. Please carefully package and return the item(s), prepaid and insured, with an explanation of your dissatisfaction to the address below. Focus Products Group International, LLC is not responsible for returned items which become lost in transit.

Return shipping charges are not refundable.

Focus Products Group International, LLC
Attn: Returned Goods
2845 Wingate St.
West Bend, WI 53095

 

Product Warranty

Appliance 1 Year Limited Warranty

Focus Products Group International, LLC (“the Company”) warrants this appliance from failures in the material and workmanship for one (1) year from the date of original purchase with proof of purchase, provided that the appliance is operated and maintained in conformity with the Instruction Manual.  Any failed part of the appliance will be repaired or replaced without charge at the Company’s discretion.  This warranty applies to indoor household use only.

This warranty does not cover any damage, including discoloration, to any non-stick surface of the appliance.  This warranty is null and void, as determined solely by the Company, if the appliance is damaged through accident, misuse, abuse, negligence, scratching, or if the appliance is altered in any way.

 THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE, WHICH ARE HEREBY EXCLUDED.  IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, FORSEEABLE, CONSEQUENTIAL, OR SPECIAL ARISING OUT OF OR IN CONNECTION WITH THIS APPLIANCE.

 If you think the appliance has failed or requires service within its warranty period, please contact the Customer Care Department at (866) 290-1851, or e-mail us at customercare@focuspg.com.  A receipt proving the original purchase date will be required for all warranty claims, hand written receipts are not accepted. You may also be required to return the appliance for inspection and evaluation.  Return shipping costs are not refundable. The Company is not responsible for returns lost in transit.

Valid only in USA and Canada

Warning

To prevent personal injury or property damage, read and follow the instructions and warnings in the product care and use manual and on the product.

Terms of Use

The general Terms of Use applicable to the Focus Products Group International, LLC Web site are incorporated herein by reference.

Focus Products Group International, LLC
P.O. Box 2780
West Bend, WI 53095-2780
866-290-1851
Customer Service E-mail: customercare@focuspg.com